I am very not Amazon and so I rely on keeping logistics really simple and straightforward. Here’s how that breaks down:
I accept credit card, PayPal, Apple and Google Pay, or cash-in-hand. If for some reason you don’t see more payment options, just add the item you’d like to buy to your cart, go to checkout, and you should see more options. I am not yet sure why this happens to some people, and I will try to sort it out soon.
Some of my books have a future release date. If you buy a book that is not out yet, I will ship it on or before the posted release date/month, expect normal delivery times from that date (see below). I can only cancel an order if I haven’t already sent the order for shipping, which could be days or just hours, so contact me immediately.
Shipping is flat-rate $10 ($12 to some places in Europe). Orders are shipped with the lowest-cost trackable option. Expect 1-3 weeks for delivery.
If there’s a mistake on your end (ie. wrong address and it’s not delivered–we’ve all done it), I can replace it if you will just pay for the base cost of getting it to you. If there is a mistake on my end, I’ll of course pay the replacement costs.
This works well with 99% of people. If you need something else for some reason, send me an email first and I can give you other shipping options.
There are no refunds or returns on books. If your books are seriously damaged or defective when they arrive, send me an email with your order number and a photo+description of damage, and I will promptly replace it. The most convenient way is to just reply to your order confirmation email, and I’ll have all the info I need to replace the order.
I’m currently hosting all of my courses on powa.academy, which has a generous refund policy.
This is a new setup for me as of Nov 2022. There may be a few hiccups along the way. If there is any issue with an order, please contact me right away at email@example.com or firstname.lastname@example.org and I will help sort it out ASAP.